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General terms and conditions

1. applicability of the terms and conditions

1.1. By accepting an offer or placing an order or making a purchase the customer accepts the validity of these general terms and conditions, excluding all other terms and conditions. These terms and conditions annuland replace all previous ones.

1.2. Deviations from these general terms and conditions are only possible in writing, while the other provisions shall remain in full force.

1.3. All rights and claims in these general terms and conditions stipulated in favour of Fajsforward Ventures bvba are also stipulated in favour of third parties working for Fajsforward Ventures bvba.

2. offers and agreements

2.1. A final sales agreement shall exist between the customer and Fajsforward Ventures bvba as soon as Fajsforward Ventures bvba receives the customer's order. The customer will receive a confirmation by e-mail. However, Fajsforward Ventures bvba may decide to subject the validity of the agreement to other conditions, e.g. in the event of major orders, orders placed by minors or incompetent persons, when the order is incomplete or incorrect, or when previous orders were not paid correctly. Fajsforward Ventures bvba also reserves the right to refuse an order. This decision can be made by Fajsforward Ventures bvba at its own discretion and without further explanation. The customer will be notified of this decision. If the customer does not receive a confirmation by e-mail after placing an order, the order may not have been processed and/or an error may have occurred (e.g. incorrect e-mail address, spam filter, ...). In case of problems please contact the customer service department via or at +32 (0) 489 511 022.

2.2. Unless explicitly specified otherwise in these terms and conditions or otherwise, consumers are entitled to notify Fajsforward Ventures bvba that they are cancelling the purchase, without payment of a fine and without providing a reason within fourteen calendar days from the day following the delivery of the product or the conclusion of the service agreement. Fajsforward Ventures bvba gives customers the option to either choose a new product, receive a gift voucher with a 3 year validity or have the amount of the returned purchase deposited to their account within a term of 30 days. However, the shipment costs specified under article 4.1. will remain payable.

The products have to be returned complete and undamaged in the original packaging. Insofar as the customer wishes to use the renunciation right referred to inarticle 2.2. first indent, he will not use the products during the renunciation period as to not depreciate or damage the goods. The products must always be returned with the original labels.

If the quality of the products is affected, if the returned products are not complete and/or if the principles set out in this article are not observed, Fajsforward Ventures bvba explicitly reserves the right to refuse the returned goods and/or demand an indemnification for each loss of value.

Audio and video recordings are only taken back to the extent that the seals have not been broken by the customer.

2.3. In accordance with article 80, § 4 of the Trading Act the consumer is not entitled to cancel the purchase in case of the contracts referred to below:

a. concerning the delivery of services started with approval of the consumer before the end of the renunciation period specified in article 2.2, first indent;

b. concerning the delivery of products made according to the consumer’s specifications or which have a clear personal character or which, due to their nature, cannot be returned or would be outdated too soon;

c. concerning the delivery of audio and video recordings and computersoftware of which the seal is broken by the consumer;

d. concerning the delivery of magazines.

2.4. Every product offer is valid on a first-come-first-served basis. Fajsforward Ventures bvba makes every endeavour to keep all products in stock to the greatest possible extent. However, Fajsforward Ventures bvba cannot be held responsible for the unavailability of a product. If a product is no longer in stock, Fajsforward Ventures bvba will notify the customer as soon as possible, after which he can decide to cancel his order.

2.5. The agreement can be concluded in Dutch, French or English, according to the buyer ’s wishes.

3. Prices and payment

3.1. The prices which are valid at the time of the order apply. All prices are in euro, including the statutory VAT charge, including Recupel contribution, if applicable, and excluding shipment costs, unless otherwise specified or agreed in writing.

3.2. Fajsforward Ventures bvba explicitly reserves the right to change its prices and tariffs and correct any mistakes. If this would harm the customer in any way, he will be notified thereof in writing and he will be entitled to cancel the order within ten days after being notified.

3.3. Fajsforward Ventures bvba does not accept liability for any printing or other errors in its prices or terms and conditions, nor for any mistakes in the product description and/or images.

3.4. For all purchases Fajsforward Ventures bvba accepts payments by credit card, Paypal, Bancontact/Mister Cash, iDeal, Dexia Paybutton, KBC Betaalknop or by bank transfer (unless otherwise specified). If you opt for a payment by credit card you entitle Fajsforward Ventures bvba, or its subcontractors or suppliers in charge of payment services, to verify, previously to processing your order, whether you credit card is valid and whether your spending limit is enough to cover the purchase sum and to make a reservation of this sum for the purchase. In case of payment by bank transfer the products are sent upon receipt of the payment by Fajsforward Ventures bvba.

3.5. In case of deliveries by invoice to companies, the invoice must be paid 30 calendar days after the invoice date. If not, Fajsforward Ventures bvba will charge damages amounting to 10% of the sum due, with a minimum of  € 50 plus late payment interests (10% on an annual basis).

4. Delivery and shipment

4.1. The product is delivered at the delivery address specified by the customer at the time of the order. Shipment costs are at the expense of the customer.

4.2. The delivery period is usually 1 to 3 working days for items in stock, to be counted from the order date (in the event of credit card payment) or from the reception of the payment (in the event of payment by banktransfer). For items which are not in stock the delivery period is usually about 5 to 7 working days. This period is only indicative. Fajsforward Ventures bvba aims to respect these periods, however, we do not accept any liability if this period were to be exceeded.

5. Retention of title

5.1. All items remain the exclusive property of Fajsforward Ventures bvba until they are fully paid.

6. Complaints and guarantee

6.1. If the product received is not the product ordered, or if the product arrives damaged, the customer can return this product to Fajsforward Ventures bvba, according to the same procedure and subject to the same conditions as specified under article 2.2., within fourteen working days from the day following the delivery of the product. Fajsforward Ventures bvba shall, as soon as the returned item is received, send the customer an undamaged, correct or new product. In that case the customer does not have to pay additional shipment costs.

6.2. When buying one or several products the customer shall benefit from the statutory guarantee and protection as provided in the Act of 1September 2004 on consumer protection in the event of sales of consumergoods, for every non-conformity not known to the customer or which he could not have known when the agreement was concluded. The customer will notify Fajsforward Ventures bvba of any non-conformities in the meaning of the aforementioned act in writing, at the latest within two months from the day when the customer detected the shortcoming.

6.3. Fajsforward Ventures bvba shall bear the risk of loss or theft until the product is delivered to the customer. However, the customer shall report any non-delivery to Fajsforward Ventures bvba within a term of 14 working days, to be counted from the date when the customer placed the order. This should be notified to or by telephone on +32(0) 489 511 022. Fajsforward Ventures bvba reserves the right to refuse the customer’s application if it is filed outside the above period.

6.4. Fajsforward Ventures bvba is not responsible for damage, loss or theft of the product after it has been delivered.

7. Force majeure

7.1. Fajsforward Ventures bvba does never accept liability for the partial or full non-compliance of its commitments insofar as this non-compliance is the result of an event of force majeure, i.e. an event which makes it reasonably impossible for Fajsforward Ventures bvba to meet its commitments. Force majeure shall be understood to be, without this list being exhaustive: fire, storm or heavy weather, flood, war, attacks, strikes, lock-out, interruption of postal services and/or means of communication, etc.

8. Miscellaneous

8.1. The nullity of one of the clauses of these general terms and conditions shall under no circumstances affect the legal validity of the other provisions.

8.2. If any part of these general terms and conditions is declared too general, the provision shall, notwithstanding this fact, be enforceable to the maximum extent allowed by the law.

8.3. If any part of these general terms and conditions are considered invalid, Fajsforward Ventures bvba reserves the right to replace this part by another, amended provision.

9. Applicable law and competent courts

9.1. All rights, obligations and offers to which these general terms and conditions refer, as well as these general terms and conditions, shall exclusively be governed by Belgian law.

9.2. All disputes between the parties shall pertain to the exclusive jurisdiction of the courts and tribunals of the judicial district of Antwerp.

10. Address details

Fajsforward Ventures bvba

Registered office: Hanswijkvaart 63, 2800 Mechelen, Belgium.

Tel: +32 (0) 489 511 022



VAT: BE 0821 919 602

Belgium account: DEXIA 068-8900985-01 / IBAN BE 43 0688 9009 8501 - BIC GKCCBEBB

Netherlands account: 1386.78.073 / IBAN NL 20 RABO 0138678073 - BIC RABONL2U